PRIVACY POLICY
Reliable Roofing & Remodeling
Effective Date: October 1, 2026
1. Introduction
Reliable Roofing & Remodeling ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
Based in New Haven, Indiana, Reliable Roofing & Remodeling provides residential and commercial roofing, remodeling, siding, decks, pole barns, and construction services throughout Northern Indiana.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, communications, and related business activities.
By using our website, you acknowledge the information practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide when requesting an estimate, contacting our company, or using our services.
Personal and Contact Information
This may include:
- First and last name
- Email address
- Telephone number
- Mailing address
- Project or property address
- City, state, and ZIP code
- Preferred method of communication
Project-Related Information
When requesting an estimate or discussing a construction project, we may collect:
- Type of roofing, remodeling, or construction services requested
- Residential or commercial property information
- Project descriptions and requirements
- Preferred project timelines
- Photographs, documents, or other files voluntarily submitted
- Additional information necessary to evaluate a project or prepare an estimate
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically through website hosting services, analytics tools, cookies, or similar technologies.
This information may include your IP address, browser type, device information, operating system, pages visited, referring websites, and general geographic location derived from technical data.
3. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Responding to inquiries and estimate requests
- Evaluating residential and commercial construction projects
- Preparing proposals, estimates, and service agreements
- Scheduling consultations, inspections, and project-related appointments
- Communicating about ongoing or prospective projects
- Providing customer service and project updates
- Maintaining business records
- Improving our website, services, and customer experience
- Measuring website performance and marketing effectiveness
- Sending promotional communications where permitted by law
- Preventing fraud, maintaining security, and complying with legal obligations
We use personal information in connection with our business operations and the services requested by our customers.
4. Request a Quote Forms
Our website provides forms through which visitors can request estimates for roofing, remodeling, and construction services.
Information submitted through these forms is used to evaluate inquiries, communicate with prospective customers, and determine appropriate next steps.
Submitting a quote request does not create a contractual relationship or obligate either party to proceed with a project.
We may contact you using the information you provide to discuss your request, request additional details, or provide an estimate.
Promotional text messages or automated marketing communications, if offered, will be subject to any separate consent required by applicable law.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve performance.
Depending on the services enabled, these technologies may be used to:
- Maintain website functionality and security
- Understand how visitors navigate our website
- Measure website traffic and engagement
- Evaluate the effectiveness of advertising campaigns
- Improve website content and user experience
- Support relevant advertising and remarketing activities
We may use third-party analytics and advertising services, including Google Analytics, Google Ads, and Meta technologies, where implemented.
These providers may collect or receive information through cookies, pixels, and similar technologies in accordance with their own privacy policies.
You can manage certain cookies through your browser settings and any cookie preference controls made available on our website.
Disabling certain cookies may affect website functionality.
6. Advertising and Marketing
Reliable Roofing & Remodeling may advertise its services through search engines, social media platforms, and other digital marketing channels.
Where applicable, advertising technologies may help us measure campaign performance, understand website engagement, and display advertisements to audiences who may be interested in our services.
Third-party advertising providers may process information according to their own policies and applicable privacy laws.
We may also communicate with customers regarding services, promotions, and business updates where permitted by law.
Recipients of promotional emails may unsubscribe using the instructions included in those communications or by contacting us directly.
7. Sharing of Personal Information
We may share personal information with third parties when reasonably necessary to operate our business, provide requested services, or comply with legal requirements.
These parties may include:
Service Providers: Website hosting companies, technology vendors, customer relationship management systems, email providers, and other companies that support our operations.
Project Partners: Subcontractors, suppliers, inspectors, or other professionals when information is reasonably necessary to evaluate, coordinate, or complete a requested project.
Analytics and Advertising Providers: Third-party platforms used to measure website performance, manage advertising, or improve marketing activities.
Legal and Regulatory Authorities: Government agencies, courts, or other authorized parties when disclosure is required by law or reasonably necessary to protect legal rights.
Business Transfers: Relevant parties involved in a merger, acquisition, sale, or restructuring of the business, subject to applicable legal requirements.
We do not sell customer contact lists to data brokers.
Certain advertising technologies may constitute a sale, sharing, or targeted advertising under applicable privacy laws, depending on how they are configured. Where required, we will provide applicable notices and choices.
8. Data Security
We recognize the importance of protecting personal information and seek to use reasonable administrative, technical, and organizational safeguards appropriate to the information we maintain.
These measures are intended to reduce the risk of unauthorized access, misuse, disclosure, alteration, or loss.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
We encourage visitors to avoid submitting sensitive financial information, Social Security numbers, or other unnecessary confidential information through general website contact forms.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, managing projects, maintaining business records, resolving disputes, and complying with applicable legal obligations.
Retention periods may vary depending on the nature of the information, the business relationship, and relevant legal or operational requirements.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable requirements.
10. Your Privacy Choices
You may contact Reliable Roofing & Remodeling to request access to, correction of, or deletion of personal information we maintain about you.
We will review requests and respond as required by applicable law.
Certain information may need to be retained for legitimate business purposes, contractual obligations, recordkeeping, or legal compliance.
You may also:
- Unsubscribe from promotional email communications
- Adjust browser settings to limit cookies
- Use available advertising preference controls
- Contact us with questions about how your information is used
Additional privacy rights may apply depending on your state of residence and whether the relevant privacy law applies to our business.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
11. Indiana Privacy Laws
Reliable Roofing & Remodeling operates in Indiana and seeks to comply with applicable federal and state privacy requirements.
The Indiana Consumer Data Protection Act, effective January 1, 2026, establishes certain privacy rights and business obligations for organizations meeting its statutory applicability requirements.
Where the law applies to our operations, we will honor the rights and obligations it establishes, subject to applicable exceptions.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, including Google, Facebook, Yelp, Angi, HomeAdvisor, and other independent platforms.
These websites operate under their own privacy policies and terms.
Reliable Roofing & Remodeling is not responsible for the privacy practices, content, or security of independently operated third-party websites.
We encourage visitors to review the privacy policies of external websites before providing personal information.
13. Children's Privacy
Our website and construction services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly solicit or collect personal information from children under 13 through our website.
If we become aware that we have collected such information without appropriate authorization, we will take steps to address the information in accordance with applicable law.
Parents or guardians who believe a child has submitted personal information may contact us using the information provided below.
14. Customer Reviews and Testimonials
Reliable Roofing & Remodeling may display customer reviews, testimonials, photographs, or descriptions of completed projects on our website and marketing materials.
When publishing personally identifiable customer information or photographs of private property, we will obtain appropriate permission where required.
Reviews submitted through independent platforms are also subject to the terms and privacy practices of those platforms.
Customers may contact us regarding concerns about testimonials or project information published directly by our company.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.
Any revisions will be published on this page with an updated effective date.
We encourage visitors to review this Privacy Policy periodically to remain informed about our information practices.
16. Contact Information
If you have questions about this Privacy Policy, our data practices, or a privacy-related request, please contact:
Reliable Roofing & Remodeling
New Haven, Indiana
Serving Northern Indiana
We will review privacy-related inquiries and respond as appropriate under applicable law.